Chayan Consultants Pvt. Ltd.

Training Modules > Telephone Negotiations Skill Workshop
Telephone Negotiations Skill Workshop
These days many important negotiations are carried out completely over the phone. These present unique challenges to those accustomed to communicating about critical issues face to face not only does telephone negotiation requires excellent negotiation skills, it also demands above average communication skills
Our telephone negotiations skills teach the telephone sales negotiations process and how it is influenced by the behavioral styles of all parties involved.
The skill taught and learned will boost your company's sales and profitability.
Participants will learn how to pin point Costumer concerns over the phone and design a negotiation proposal to address those concerns.

For Whom ? Corporate people, Customer Care Executives

Why this program ?
Participants will learn to
  • Develop effective plan and strategy for any types of supplier negotiation
  • Negotiate with suppliers face to face, on the phone and through email
  • Build bridges of respect and co operation with valued suppliers
  • Neutralize manipulative tactics
  • Develop an effective plan and strategy for any type of negotiation
  • Neutralize manipulative tactics
  • Handle difficult objections
Where /When ? As per the need of the client, At the venue of client.

How ? Through PPT , Activities, Role plays, Games, Stories /incidents

Duration : ½ day program, Full day program